We build trust not excuses
Support & Service for EyeC's ProofText
Our main goal is to be your support-partner during the whole lifecycle and usage of your EyeC products.
Beginning with the guidance to embed your EyeC system seamless in your processes or quality control environment, we take care of the correct preconditions.
During the setup and onboarding installation process, which will performed from our certified engineers, we figure out with you, the most efficient setup to fulfil your rightly high expectations on an EyeC inspection system. A comprehensive training to your operators will finalise the onboarding.
As a software as as service solution ProofText is always up to date and will be updated regularly.
Get the best out of your EyeC systems.
Our application and service engineers help integrate our inspection systems into your processes,
as well as support hem from the first set up and onboarding throughout the complete product lifecycle.
In case of questions and issues coming by usage of the systems and are not covered with the dedicated manual,
please write an email or directly submit a service request and we will reply to you as quickly as possible.
Submit a service request and we will reply to you as quickly as possible.
Service & Support Availability
EyeC is responsible for the operation of the server, its functionality and its connection to the Internet.
EyeC shall ensure that the server software has an availability of 98.5% of the time on an annual average,
whereby announced maintenance times will not be deducted in the calculation of availability.
Only the system protocols of EyeC's servers are decisive for the assessment of availability
Service hours are Monday-Friday, excluding public holidays, at EyeC's registered office from 9am-5pm.
Maintenance & Updates
EyeC shall give reasonable notice of maintenance periods and carry out maintenance outside the period between 8am – 6pm.
During maintenance periods, updates of the EyeC service are installed and necessary settings are made on the server system.
To the extent that maintenance work must be carried out immediately for technical, legal or security reasons,
EyeC shall reduce such work to the necessary minimum and inform the customer of the downtime and availability.
EyeC shall deliver new versions of the Client Software immediately as they become available.
Updates of the server software will be announced to the customer as soon as it is foreseeable when they will be available.
Announced changes for a new version of Client Software or server software are non-binding andno legal claim to implementation
of the announced changes arises for the customer from the announcement, unless this has been expressly agreed between the parties.