Support services for print inspection systems - EyeC
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Support

We are here to help you!

We build trust not excuses

Our main goal is to be your support-partner during the whole lifecycle of your EyeC product. Beginning with the guidance to embed your EyeC system seamless in your production or quality control environment, we take care of the correct preconditions.During the installation process, which will performed from our certified engineers, we figure out with you, the most efficient setup to fulfil your rightly high expectations on an EyeC inspection system.
A comprehensive training to your system operators will finalise all installations. In addition, we make sure that your system is always up to date. Regardless, if you like to benefit from an even more advanced software release, or need help with software or hardware related questions.

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Call-in Support

Please select your country below to contact the support specialists nearest you.

Headquarters / Germany, Austria, Switzerland

EyeC GmbH

Phone: +49 40 226 3555 0
E-mail: vertrieb@eyec.com

Phone: +49 40 226 3555 40
E-mail: service@eyec.com

Office Hours:
Monday to Friday:
9 a.m. to 5 p.m.

Australia, South-East Asia

GMS Pacific Pty. Ltd.

Phone: +61 3 9535 9777
E-mail: Info.AU@EyeC.com

Phone: +61 3 9535 9777
E-mail: Service@GMSPacfic.com

Belarus

Paritet System, LLC

Phone: +375 17 374 75 00
E-mail: Info.BY@EyeC.com

Benelux, Denmark, Sweden

EyeC Benelux

Phone: +31 74 2502 533
E-mail: Info.NL@EyeC.com

Chile

Walbaum Representaciones Ltda.

Phone: +562 2351020
E-mail: Info.CL@EyeC.com

China

EyeC China

Phone: +86 512 83639577
E-mail: Info.CN@EyeC.com

France, Monaco - Offline Inspection Systems

PerFormance GrapHique

Phone: +33 6 303 841 32
E-mail: Info.FR@EyeC.com

France - Inline Inspection Systems

E+L France SARL

Phone: +33 389 329292
E-mail: Info.FR@EyeC.com

Greece

Graphic Systems Ph.Papathanassiou M.E.P.E

Phone: +30 210 9221039
E-mail: Info.GR@EyeC.com

Hungary

EN’CO Bt

Phone: +36 70 612 7339
E-mail: Info.HU@EyeC.com

India

E+L India

Phone: +91 2717 610400
E-mail: Info.IN@EyeC.com

Israel

ProArt Technology Ltd.

Phone: +972 544 587889
E-mail: Info.IL@EyeC.com

Italy

Endeavour S.r.l.

Phone: +39 055 603447
E-mail: Info.IT@EyeC.com

Phone: +39 055 603447
E-mail: Service@EyeC-Italia.com

Japan

Cross-link Pacific, Inc.

Phone: +81 3 5919 2120
E-mail: Info.JP@EyeC.com

Lithuania, Latvia, Estonia

Nuera UAB

Phone: +370 698 03 901
E-mail: Info.LT@EyeC.com

Mexico

EyeC México

Phone: +52 33 1814 0774
E-mail: Info.MX@EyeC.com

Office Hours:
Monday to Friday:
9 a.m. to 6 p.m.

Poland, Czech Republic, Slovakia

EyeC Polska

Phone: +48 512 354 354
E-mail: Info.PL@EyeC.com

Romania

Filkon International srl

Phone: +40 745 086 106
E-mail: Info.RO@EyeC.com

Spain, Portugal

Javier Albiac Belmar

Phone: +34 620054485
E-mail: Info.ES@EyeC.com

Taiwan

EyeC Taiwan

Phone: +886 2 2260 2495
E-mail: Info.TW@EyeC.com

Turkey

Imaj Otomasyon Sanayi Ticaret Ltd. Şti.

Phone: +90 212 220 41 96
E-mail: Info.TR@EyeC.com

United Kingdom, Ireland

EyeC-UK Limited

Phone: +44 7837 507786
E-mail: Info.GB@EyeC.com

Office Hours:
Monday to Friday
8:30 a.m. to 6:00 p.m.

United Arabian Emirates

Fotedar Engineering Services

Phone: +97 1528744570
E-mail: Info.AE@EyeC.ccom

USA, Canada, Central and South America

EyeC America, LLC

Phone: +1 330 644 6841
E-mail: Info.US@EyeC.com

Phone: +1 330 644 6841
E-mail: Service@EyeC-America.com

Office Hours:
Monday to Friday
8:30 a.m. to 5:00 p.m.

Uruguay, Paraguay

Steel Servicios y Afilados Industriales S.R.L.

Phone: + 598 2204 1335
E-mail: Info.UY@EyeC.com

Service Requests

Submit a service request and we will reply to you as quickly as possible.

Submit a request

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Support and Services

Get the best out of your EyeC systems. Our application and service engineers help integrate our inspection systems into your production processes, as well as support and maintain them from the installation throughout the complete product lifecycle.

Contact us to learn more

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Start-Up Package

Get started with professional installation that is customized to your specific inspection needs.

  • Installation
  • Individual system and parameter set-up
  • On-site training

Support and Software Service

Get the newest software updates containing the most current features as well as professional assistance by our support experts.

  • Technical assistance via email, phone or remote service
  • All software version updates
  • Adaptation of parameter sets to new product requirements

Validation Support Package

Get professional support by our experts to ensure a smooth and flawless validation of your control processes for pharmaceutical products.

  • Regulatory certificates
  • User Requirement Specifications (URS)
  • Documentation service
  • On-site IQ and OQ services
  • Manuals and training

Additional Services

Get qualified on-demand assistance from our engineers tailored to your particular situation.

  • On-site technical support
  • FAT & SAT
  • Warranty extension
  • Scheduled maintenance visits
  • Follow up training
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