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Support

We are here to help you!

We build trust not excuses

Our main goal is to be your support-partner during the whole lifecycle of your EyeC product. Beginning with the guidance to embed your EyeC system seamless in your production or quality control environment, we take care of the correct preconditions.During the installation process, which will performed from our certified engineers, we figure out with you, the most efficient setup to fulfil your rightly high expectations on an EyeC inspection system.
A comprehensive training to your system operators will finalise all installations. In addition, we make sure that your system is always up to date. Regardless, if you like to benefit from an even more advanced software release, or need help with software or hardware related questions.

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Call-in Support

Please select your country below to contact the support specialists nearest you.

EyeC Contacts - Country Selection

Headquarters / Germany, Austria, Switzerland

EyeC GmbH

Phone: +49 40 226 3555 0
E-mail: info(at)eyec.com

Phone: +49 40 226 3555 40
E-mail: [email protected]

Office Hours:
Monday to Friday:
9 a.m. to 5 p.m.

Australia, South-East Asia

GMS Pacific Pty. Ltd.

Phone: +61 3 9535 9777
E-mail: [email protected]

Phone: +61 3 9535 9777
E-mail: [email protected]

Benelux, Denmark, Sweden

EyeC Benelux

Phone: +31 74 2502 533
E-mail: [email protected]

Canada

EyeC Canada

Phone: +1 330 644-6841
E-mail: [email protected]

Chile

Walbaum Representaciones Ltda.

Phone: +562 2351020
E-mail: [email protected]

Argentina

Walbaum Representaciones

Phone: +54 9 11 3680-3866
E-mail: info.AR(at)EyeC.com

Brazil

Manroland do Brasil Serviços Ltda

Phone: +55 (0) 11 4903 9200
E-mail: info.br(at)EyeC.com

China

EyeC China

Phone: +86 512 6667 8201
E-mail: [email protected]

France, Monaco

PerFormance GrapHique

Phone: +33 6 303 841 32
E-mail: [email protected]

Greece

Graphic Systems Ph.Papathanassiou M.E.P.E

Phone: +30 210 9221039
E-mail: [email protected]

Hungary

EN’CO Bt

Phone: +36 70 612 7339
E-mail: [email protected]

India

E+L India

Phone: +91 2717 610400
E-mail: [email protected]

Israel

ProArt Technology Ltd.

Phone: +972 544 587889
E-mail: [email protected]

Italy

Endeavour S.r.l.

Phone: +39 055 603447
E-mail: [email protected]

Phone: +39 055 603447
E-mail: [email protected]

Japan

Cross-link Pacific, Inc.

Phone: +81 3 5919 2120
E-mail: [email protected]

Lithuania, Latvia, Estonia

Nuera UAB

Phone: +370 698 03 901
E-mail: [email protected]

Mexico, Central & South America

EyeC Quality Control Systems S.A de C.V

Phone: +52 33 1814 0774
E-mail: [email protected]

Office Hours:
Monday to Friday:
9 a.m. to 6 p.m.

Poland, Czech Republic, Slovakia

EyeC Polska Sp. z.o.o.

Phone: +48 539 050 380
E-mail: [email protected]

Romania

Filkon International srl

Phone: +40 745 086 106
E-mail: [email protected]

Spain, Portugal

Javier Albiac Belmar

Phone: +34 620054485
E-mail: [email protected]

South Africa

Rotocon PTY LTD

Phone: +27 21 975-6763
E-mail: [email protected]

South Korea

Total Packaging Solution Co., Ltd.

E-mail: [email protected]

Taiwan

EyeC Taiwan

Phone: +886 2 2260 2495
E-mail: [email protected]

Turkey

Imaj Otomasyon Sanayi Ticaret Ltd. Şti.

Phone: +90 212 220 41 96
E-mail: [email protected]

United Kingdom, Ireland

EyeC-UK Limited

Phone: +44 7837 507786
E-mail: [email protected]

Office Hours:
Monday to Friday
8:30 a.m. to 6:00 p.m.

United Arabian Emirates

Fotedar Engineering Services

Phone: +97 1528744570
E-mail: [email protected]

United States (USA)

EyeC America, LLC

Phone: +1 330 644 6841
E-mail: [email protected]

Phone: +1 330 644 6841
E-mail: [email protected]

Office Hours:
Monday to Friday
8:30 a.m. to 5:00 p.m.

Uruguay, Paraguay

Steel Servicios y Afilados Industriales S.R.L.

Phone: + 598 2204 1335
E-mail: [email protected]

Service Requests

Submit a service request and we will reply to you as quickly as possible.

Submit a request

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Support and Services

Get the best out of your EyeC systems. Our application and service engineers help integrate our inspection systems into your production processes, as well as support and maintain them from the installation throughout the complete product lifecycle.

Contact us to learn more

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Start-Up Package

Get started with professional installation that is customized to your specific inspection needs.

  • Installation
  • Individual system and parameter set-up
  • On-site training

Support and Software Service

Get the newest software updates containing the most current features as well as professional assistance by our support experts.

  • Technical assistance via email, phone or remote service
  • All software version updates
  • Adaptation of parameter sets to new product requirements

Validation Support Package

Get professional support by our experts to ensure a smooth and flawless validation of your control processes for pharmaceutical products.

  • Regulatory certificates
  • User Requirement Specifications (URS)
  • Documentation service
  • On-site IQ and OQ services
  • Manuals and training

Do you want to know more about our Validation Support Package? Click here

Additional Services

Get qualified on-demand assistance from our engineers tailored to your particular situation.

  • On-site technical support
  • FAT & SAT
  • Warranty extension
  • Scheduled maintenance visits
  • Follow up training
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