We build trust not excuses
Our main goal is to be your support-partner during the whole lifecycle of your EyeC product. Beginning with the guidance to embed your EyeC system seamless in your production or quality control environment, we take care of the correct preconditions.During the installation process, which will performed from our certified engineers, we figure out with you, the most efficient setup to fulfil your rightly high expectations on an EyeC inspection system.
A comprehensive training to your system operators will finalise all installations. In addition, we make sure that your system is always up to date. Regardless, if you like to benefit from an even more advanced software release, or need help with software or hardware related questions.
Call-in Support
Please select your country below to contact the support specialists nearest you.
Headquarters / Germany, Austria, Switzerland
EyeC GmbH
Phone: +49 40 226 3555 0
E-mail: vertrieb@eyec.de
Phone: +49 40 226 3555 40
E-mail: service@eyec.de
Office Hours:
Monday to Friday:
9 a.m. to 5 p.m.
Australia, South-East Asia
GMS Pacific Pty. Ltd.
Phone: +61 3 9535 9777
E-mail: Info.AU@EyeC.de
Phone: +61 3 9535 9777
E-mail: Service@GMSPacfic.com
Belarus
Paritet System, LLC
Phone: +375 17 374 75 00
E-mail: Info.BY@EyeC.de
Benelux, Denmark, Sweden
EyeC Benelux
Phone: +31 74 2502 533
E-mail: Info.NL@EyeC.de
Chile
Walbaum Representaciones Ltda.
Phone: +562 2351020
E-mail: Info.CL@EyeC.de
China
EyeC China
Phone: +86 512 83639577
E-mail: Info.CN@EyeC.de
France, Monaco - Offline Inspection Systems
PerFormance GrapHique
Phone: +33 6 303 841 32
E-mail: Info.FR@EyeC.de
France - Inline Inspection Systems
E+L France SARL
Phone: +33 389 329292
E-mail: Info.FR@EyeC.de
Greece
Graphic Systems Ph.Papathanassiou M.E.P.E
Phone: +30 210 9221039
E-mail: Info.GR@EyeC.de
Hungary
EN’CO Bt
Phone: +36 70 612 7339
E-mail: Info.HU@EyeC.de
India
E+L India
Phone: +91 2717 610400
E-mail: Info.IN@EyeC.de
Israel
ProArt Technology Ltd.
Phone: +972 544 587889
E-mail: Info.IL@EyeC.de
Italy
Endeavour S.r.l.
Phone: +39 055 603447
E-mail: Info.IT@EyeC.de
Phone: +39 055 603447
E-mail: Service@EyeC-Italia.com
Japan
Cross-link Pacific, Inc.
Phone: +81 3 5919 2120
E-mail: Info.JP@EyeC.de
Lithuania, Latvia, Estonia
Nuera UAB
Phone: +370 698 03 901
E-mail: Info.LT@EyeC.de
Mexico
EyeC México
Phone: +52 33 1814 0774
E-mail: Info.MX@EyeC.de
Office Hours:
Monday to Friday:
9 a.m. to 6 p.m.
Poland, Czech Republic, Slovakia
EyeC Polska
Phone: +48 512 354 354
E-mail: Info.PL@EyeC.de
Romania
Filkon International srl
Phone: +40 745 086 106
E-mail: Info.RO@EyeC.de
Spain, Portugal
Javier Albiac Belmar
Phone: +34 620054485
E-mail: Info.ES@EyeC.de
Taiwan
EyeC Taiwan
Phone: +886 2 2260 2495
E-mail: Info.TW@EyeC.de
Turkey
Imaj Otomasyon Sanayi Ticaret Ltd. Şti.
Phone: +90 212 220 41 96
E-mail: Info.TR@EyeC.de
United Kingdom, Ireland
EyeC-UK Limited
Phone: +44 118 983 3347
E-mail: Info.GB@EyeC.de
Office Hours:
Monday to Friday
8:30 a.m. to 6:00 p.m.
United Arabian Emirates
Fotedar Engineering Services
Phone: +97 1528744570
E-mail: Info.AE@EyeC.de
USA, Canada, Central and South America
EyeC America, LLC
Phone: +1 330 644 6841
E-mail: Info.US@EyeC.de
Phone: +1 330 644 6841
E-mail: Service@EyeC-America.com
Office Hours:
Monday to Friday
8:30 a.m. to 5:00 p.m.
Uruguay, Paraguay
Steel Servicios y Afilados Industriales S.R.L.
Phone: + 598 2204 1335
E-mail: Info.UY@EyeC.de
Service Requests
Submit a service request and we will reply to you as quickly as possible.
Support and Services
Get the best out of your EyeC systems. Our application and service engineers help integrate our inspection systems into your production processes, as well as support and maintain them from the installation throughout the complete product lifecycle.
Start-Up Package
Get started with professional installation that is customized to your specific inspection needs.
- Installation
- Individual system and parameter set-up
- On-site training
Support and Software Service
Get the newest software updates containing the most current features as well as professional assistance by our support experts.
- Technical assistance via email, phone or remote service
- All software version updates
- Adaptation of parameter sets to new product requirements
Validation Support Package
Get professional support by our experts to ensure a smooth and flawless validation of your control processes for pharmaceutical products.
- Regulatory certificates
- User Requirement Specifications (URS)
- Documentation service
- On-site IQ and OQ services
- Manuals and training
Additional Services
Get qualified on-demand assistance from our engineers tailored to your particular situation.
- On-site technical support
- FAT & SAT
- Warranty extension
- Scheduled maintenance visits
- Follow up training
