We build trust not excuses
Our main goal is to be your support-partner during the whole lifecycle of your EyeC product. Beginning with the guidance to embed your EyeC system seamless in your production or quality control environment, we take care of the correct preconditions.During the installation process, which will performed from our certified engineers, we figure out with you, the most efficient setup to fulfil your rightly high expectations on an EyeC inspection system.
A comprehensive training to your system operators will finalise all installations. In addition, we make sure that your system is always up to date. Regardless, if you like to benefit from an even more advanced software release, or need help with software or hardware related questions.
Call-in Support
Please select your country below to contact the support specialists nearest you.
Headquarters / Germany, Austria, Switzerland
EyeC GmbH
Phone: +49 40 226 3555 0
E-mail: info(at)eyec.com
Phone: +49 40 226 3555 40
E-mail: service@eyec.com
Office Hours:
Monday to Friday:
9 a.m. to 5 p.m.
Australia, South-East Asia
GMS Pacific Pty. Ltd.
Phone: +61 3 9535 9777
E-mail: Info.AU@EyeC.com
Phone: +61 3 9535 9777
E-mail: Service@GMSPacfic.com
Benelux, Denmark, Sweden
EyeC Benelux
Phone: +31 74 2502 533
E-mail: Info.NL@EyeC.com
Canada
EyeC Canada
Phone: +1 330 644-6841
E-mail: Info.CA@EyeC.com
Chile
Walbaum Representaciones Ltda.
Phone: +562 2351020
E-mail: Info.CL@EyeC.com
China
EyeC China
Phone: +86 512 6667 8201
E-mail: Info.CN@EyeC.com
France, Monaco - Offline Inspection Systems
PerFormance GrapHique
Phone: +33 6 303 841 32
E-mail: Info.FR@EyeC.com
France - Inline Inspection Systems
E+L France SARL
Phone: +33 389 329292
E-mail: Info.FR@EyeC.com
Greece
Graphic Systems Ph.Papathanassiou M.E.P.E
Phone: +30 210 9221039
E-mail: Info.GR@EyeC.com
Hungary
EN’CO Bt
Phone: +36 70 612 7339
E-mail: Info.HU@EyeC.com
India
E+L India
Phone: +91 2717 610400
E-mail: Info.IN@EyeC.com
Israel
ProArt Technology Ltd.
Phone: +972 544 587889
E-mail: Info.IL@EyeC.com
Italy
Endeavour S.r.l.
Phone: +39 055 603447
E-mail: Info.IT@EyeC.com
Phone: +39 055 603447
E-mail: Service@EyeC-Italia.com
Japan
Cross-link Pacific, Inc.
Phone: +81 3 5919 2120
E-mail: Info.JP@EyeC.com
Lithuania, Latvia, Estonia
Nuera UAB
Phone: +370 698 03 901
E-mail: Info.LT@EyeC.com
Mexico & South America (except Chile, Argentinia, Paraguay and Uruguay)
EyeC Quality Control Systems S.A de C.V
Phone: +52 33 1814 0774
E-mail: Info.MX@EyeC.com
Office Hours:
Monday to Friday:
9 a.m. to 6 p.m.
Poland, Czech Republic, Slovakia
EyeC GmbH
Phone: +49 40 226 3555 0
E-mail: Info@EyeC.com
E-mail: Service.PL@EyeC.com
Office Hours:
Monday to Friday:
9 a.m. to 5 p.m.
Romania
Filkon International srl
Phone: +40 745 086 106
E-mail: Info.RO@EyeC.com
Spain, Portugal
Javier Albiac Belmar
Phone: +34 620054485
E-mail: Info.ES@EyeC.com
South Africa
Rotocon PTY LTD
Phone: +27 21 975-6763
E-mail: Info.ZA@eyec.de
South Korea
Total Packaging Solution Co., Ltd.
E-mail: Info.KR@EyeC.com
Taiwan
EyeC Taiwan
Phone: +886 2 2260 2495
E-mail: Info.TW@EyeC.com
Turkey
Imaj Otomasyon Sanayi Ticaret Ltd. Şti.
Phone: +90 212 220 41 96
E-mail: Info.TR@EyeC.com
United Kingdom, Ireland
EyeC-UK Limited
Phone: +44 7837 507786
E-mail: Info.GB@EyeC.com
Office Hours:
Monday to Friday
8:30 a.m. to 6:00 p.m.
United Arabian Emirates
Fotedar Engineering Services
Phone: +97 1528744570
E-mail: Info.AE@EyeC.ccom
USA and Central America
EyeC America, LLC
Phone: +1 330 644 6841
E-mail: Info.US@EyeC.com
Phone: +1 330 644 6841
E-mail: Service@EyeC-America.com
Office Hours:
Monday to Friday
8:30 a.m. to 5:00 p.m.
Uruguay, Paraguay
Steel Servicios y Afilados Industriales S.R.L.
Phone: + 598 2204 1335
E-mail: Info.UY@EyeC.com
Service Requests
Submit a service request and we will reply to you as quickly as possible.
Support and Services
Get the best out of your EyeC systems. Our application and service engineers help integrate our inspection systems into your production processes, as well as support and maintain them from the installation throughout the complete product lifecycle.
Start-Up Package
Get started with professional installation that is customized to your specific inspection needs.
- Installation
- Individual system and parameter set-up
- On-site training
Support and Software Service
Get the newest software updates containing the most current features as well as professional assistance by our support experts.
- Technical assistance via email, phone or remote service
- All software version updates
- Adaptation of parameter sets to new product requirements
Validation Support Package
Get professional support by our experts to ensure a smooth and flawless validation of your control processes for pharmaceutical products.
- Regulatory certificates
- User Requirement Specifications (URS)
- Documentation service
- On-site IQ and OQ services
- Manuals and training
Additional Services
Get qualified on-demand assistance from our engineers tailored to your particular situation.
- On-site technical support
- FAT & SAT
- Warranty extension
- Scheduled maintenance visits
- Follow up training
